1. Cancellation Policy
1.1 Order Cancellation by Customer: Customers may cancel their order within 24 hours of placing it. To request cancellation, please contact our customer support team at shhcmanufacturers@gmail.com. We cannot guarantee cancellations for orders that have already been processed or shipped.
1.2 Cancellation by RAAKHEE Herbi Wash: We reserve the right to cancel any order for reasons including but not limited to product unavailability, inaccuracies in product or pricing information, or suspicion of fraudulent activity. If your order is canceled, you will be notified, and a full refund will be processed.
2. Refund Policy
2.1 Eligibility for Refunds: Refunds are eligible under the following circumstances:
- The customer cancels the order within the specified timeframe.
- The product received is damaged, defective, or significantly different from the description.
2.2 Refund Process: To initiate a refund, please contact our customer support team at shhcmanufacturers@gmail.com with your order number and a detailed explanation of the issue. Refunds will be processed within 15 business days from the approval of the refund request.
2.3 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account.
3. Return of Products
3.1 Return Instructions: If you need to return a product, please contact our customer support team at shhcmanufacturers@gmail.com to receive return instructions. Do not return products without prior authorization.
3.2 Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or damaged product).
4. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at shhcmanufacturers@gmail.com.
By placing an order with RAAKHEE Herbi Wash, you agree to and acknowledge this Cancellation and Refund Policy.